Frequently asked questions about AdLock

AdLock is an ad blocker for Windows, macOS, Android, iOS and Android TV, with free extensions for Chrome, Safari and Firefox. The Windows, macOS and Android apps filter the whole device: they remove ads in every browser and in other apps and games, block trackers, and stop phishing and malware pages before they open.

AdLock runs on Windows 8.1, 10 and 11, on macOS 11 Big Sur or later including Apple Silicon Macs, on phones, tablets and TVs with Android 8.0 or later, on Amazon Fire TV, and on iPhone and iPad with iOS 15 or later. Free browser extensions are available for Chrome, Safari and Firefox.

A browser extension only filters pages inside the browser it is installed in. The AdLock app for Windows, macOS or Android filters all traffic on the device, so ads also disappear from other browsers, desktop programs, mobile apps and games.

No. AdLock has never been part of an acceptable-ads program and blocks every ad by default. To support a particular site, add it to your allowlist.

AdLock is developed by Hankuper s.r.o., a software company based in Bratislava, Slovakia. The product has been on the market since 2016, the company is certified to ISO 27001:2022, and AdLock is a registered trademark in the United States and the European Union.

Yes. AdLock filters traffic on your own device and does not collect, transfer or sell your browsing data. HTTPS filtering skips banking and other sites that handle sensitive personal data by default.

AdLock costs $9.95 a month, $39.50 a year, or $12.99 a year when you pay for five years at once. Prices include VAT. Every plan covers five devices and comes with a 30-day money-back guarantee.

Plans and prices

Yes. The browser extensions for Chrome, Safari and Firefox are free with no time limit, and the apps for Windows, macOS and Android come with a 14-day free trial. On iPhone and iPad, ad blocking in Safari is free, and blocking in other apps needs a license or an App Store subscription.

Install AdLock on Windows, macOS or Android and use it in full for 14 days. No card is required. When the trial ends, ad blocking stops until you enter an activation code.

Five. One AdLock license can be active on up to five devices at the same time.

Yes. A license bought on adlock.com covers any mix of Windows, macOS, Android, iOS and Android TV devices, up to five in total.

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and iDEAL.

PayPro Global is the reseller that processes AdLock purchases made on adlock.com, so the charge appears under its name.

Yes, within 30 days of your first payment. Email support@adlock.com or open a ticket with PayPro Global, and the money returns to the payment method you used. After 30 days, payments are non-refundable.

Yes. A subscription bought on adlock.com renews automatically at the end of each billing period. To cancel, use the link in your PayPro Global order email or contact PayPro Global support.

In the order confirmation email, sent to the address you used at checkout.

Check your Spam or Junk folder first: the confirmation email normally arrives within a few hours and is sometimes filtered. If it isn't there, write to support@adlock.com from the email address you used for the purchase.

Open AdLock, tap the Profile icon in the top-right corner and tap Sign in. Paste your activation code into the e-mail field, leave the password field empty and tap OK.

Enter your activation code in the AdLock app on that device. The code is in your order confirmation email.

Free a device slot in your account at my.adlock.com, or ask support@adlock.com to do it. Then enter your activation code on the new device.

No. An App Store subscription works only on iPhone and iPad. To cover Windows, Mac, Android or Android TV devices, buy a license on adlock.com; it activates the iPhone app as well.

AdLock checks each request a page or app sends and blocks the ones that match its filter lists, so the ad is never downloaded. Pages load faster and use less data as a result. The filters are built on EasyList and maintained by the AdLock team.

HTTPS filtering lets AdLock remove ads from encrypted sites, which is most sites today. The certificate allows the app to inspect that traffic on your device. Without it, ads on HTTPS sites stay.

Yes. The connection to the website stays encrypted, and AdLock checks the site's certificate the same way a browser does before it filters anything. Banking and other sites with sensitive personal data are excluded by default.

No. Filtering happens on your device, AdLock servers take no part in it, and your browsing data is not collected, sold or shared.

Read the Privacy Policy

Malicious sites protects you from phishing, scam and malware pages. AdLock checks each link against a database of dangerous sites and blocks the page before it opens.

Three to five. AdLock switches on the filters for your language region by default, and enabling many more can affect performance.

Yes. Add the site or app to your allowlist in AdLock settings, and filtering stops for it.

No, use one. Two ad blockers on the same device conflict and can break your internet connection or pages in the browser, even when one of them is switched off.

No. Blocked ads are never downloaded, so pages open faster and the device spends less data, CPU and battery than it would loading them.

Rarely. If a page looks wrong or a button stops working, add the site to your allowlist and send its address to support@adlock.com so the filter can be corrected.

Yes, in different ways on desktop and mobile. On Windows and Mac, AdLock removes YouTube ads in the browser. On Android and iOS it cannot filter the official YouTube app, so watch in a browser or open the video in AdLock's player: tap Share under the video and choose AdLock.

Yes, in browsers on every platform. AdLock removes Twitch ads when you watch in a browser on Windows, Mac, Android or iOS.

Go through these four checks, then contact support if the ad remains.

1. Ad blocking is switched on in the app.
2. HTTPS filtering is enabled and, on Android, the AdLock certificate is installed.
3. No other ad blocker or VPN app is running.
4. AdLock is updated to the latest version.

If the ad is still there, send the page address or the app name to support@adlock.com.

Download the installer from adlock.com, run the .exe file and follow the on-screen steps. The User Guide covers each setting.

Open the User Guide for Windows

Windows 8.1, Windows 10 and Windows 11.

Yes. It filters every browser on the PC, including Chrome, Edge, Firefox and Opera, and other programs such as Skype and uTorrent.

The background service AdLock depends on is not running. Run the installer again and click Repair, or reinstall the app; administrator rights may be required. If you reinstall, choose to delete the current user settings during uninstall.

Open AdLock and look at the top-left corner: the number next to “AdLock ver.” is your version.

Download the installer from adlock.com, open the .dmg file and follow the setup steps. AdLock requires macOS 11 Big Sur or later.

No. The full app is distributed through adlock.com and Setapp. The Mac App Store only allows Safari content blockers, which cannot filter other browsers or apps, so only the free Safari extension is listed there.

Yes. AdLock for Mac fully supports Apple Silicon processors.

Install AdLock from Google Play, or download the APK from adlock.com and open it to install. AdLock requires Android 8.0 or later.

No. AdLock filters traffic through a local VPN on the device, which works without root access.

The VPN is local. It runs on your phone only to pass traffic through AdLock's filter, and nothing is routed to an outside server.

No. Android allows one active VPN at a time, so AdLock and another VPN app cannot run simultaneously.

Yes. AdLock for Android starts on its own after the phone restarts.

No. Android does not send hotspot (tethering) traffic through a VPN, so connected devices are not filtered.

Android requires a PIN, pattern or password on any device with a user-installed certificate, and AdLock's HTTPS filtering uses one. Set it in Settings → Lock screen.

Open Settings → Security → Trusted credentials → User, select “AdLock CUSTOM CA”, scroll down and tap Delete. Menu names differ slightly between Android versions.

Open AdLock, tap the menu icon (three lines) in the top corner and tap About AdLock.

Install AdLock from the App Store; it requires iOS 15 or later. Then open the Settings app, go to Safari → Extensions and turn on the AdLock extensions.

AdLock for iOS blocks banners, pop-ups, video ads, trackers and anti-adblock walls in Safari, and ads inside other apps and games. Blocking in Safari is free, and blocking in apps requires a license or an App Store subscription.

AdLock works on TVs and set-top boxes that run Android TV 8.0 or later, including Sony, TCL, Hisense, Xiaomi, Philips and Panasonic models, and on Amazon Fire TV. It does not run on LG webOS or Samsung Tizen.

Install AdLock from Google Play on the TV, or use the APK file. For the APK, download it from adlock.com on the TV or copy it from a USB drive, allow installation from unknown sources and open the file.

Video ads, banners, pop-ups and overlays in streaming apps and in the browser.

Yes. Ad blocking can be adjusted for each app in AdLock settings.

Yes. An Android TV or Fire TV device takes one of the five slots in your license.

Yes. The extensions are free with no trial period and no paid tier.

Chrome, Safari and Firefox.

No. The app already filters every browser on the device, and two blockers running together cause conflicts.

Email support@adlock.com or use the feedback form on adlock.com. Support answers 24/7. For payment and license questions, include your order number.